Customers should not have to repeat what your systems already know. Cockpit puts open issues, services and history in front of the person on the call.
Open issues in view from the first minute
Tickets, their status and priority sit beside the account's services, so the conversation starts from what is already known.
- Ticket status read from your service desk
- Shown with how recently it was checked
Open tickets
In progressP2
Waiting on customerP4
Monthly charges
Straight answers to practical questions
Usage, configuration and billing questions are answered from your systems while the customer is on the line.
Explore Live AnswersMonthly charges
Open tickets
In progressP2
Waiting on customerP4
Follow-ups that do not get lost
What was promised on the call is captured as tasks and a note, reviewed by the person who made the promise.
- Drafted when the call ends
- Saved only after review
Nothing has been written to the CRM. Edit anything, then save it to the opportunity.
Product snippets are from the Cockpit prototype. All company names and figures are fictional demo data.
Designed around the conversation
Less repetition for customers
The person they reach already has the context.
Fewer handoffs
More questions can be answered in the first conversation, by the person who took the call.
Accountable follow-through
Commitments are recorded when they are made, not reconstructed later.
Frequently asked questions
How does Cockpit help customer success teams?
It shows the account's open tickets, services and charges during the call, answers factual questions from connected systems, and drafts the follow-up when the call ends.
Does Cockpit replace a ticketing system?
No. Cockpit reads from the systems a company already uses and brings the relevant information to the conversation.
How can we get involved early?
Tell us about your team through the contact page.
Tell us how your team works.
Cockpit is in development. Early conversations shape what we build first.