Live Answers follows the conversation, recognises what the customer is asking and looks it up in your own systems. The rep reads the answer instead of searching for it.
CustomerWhat's our utilization at the Dallas office right now?
“What's our utilization at the Dallas office right now?”
Hears the question, finds the answer
Cockpit matches what the customer says against the questions your business gets asked, then fetches the answer from the system that holds it.
- No typing, no tab switching
- Follow-up questions keep their context
Monthly charges
Open tickets
In progressP2
Waiting on customerP4
Every value says where it came from
Each answer carries its source system and its age. Only readings from the last 30 seconds are labelled live, so reps know how far to rely on a number.
CustomerWhat would the monthly payment be?
Finance offers
Works with whatever your business sells
The same engine answers a utilization question for a managed IT provider and a monthly payment question on a showroom floor.
See automotive retailProduct snippets are from the Cockpit prototype. All company names and figures are fictional demo data.
What Live Answers changes
Verified, not generated
Account facts are read from your systems of record. Cockpit does not make up a number to fill a gap.
No dead air
The lookup starts while the customer is still speaking, so the answer is ready when they finish.
Honest about freshness
A figure from eleven days ago is labelled as eleven days old. Reps decide what to say with the full picture.
One product, four capabilities
Frequently asked questions
How does Cockpit answer questions during a live call?
It follows the conversation, recognises questions the company has defined, and runs the matching lookup against the company's systems. The result is shown in the centre of the screen with its source and age.
Does Cockpit make up answers?
No. Account facts come from connected systems. If a system is unavailable or has no answer, Cockpit says so instead of guessing.
What does the live label mean?
Only real-time readings observed within the last 30 seconds are labelled live. Everything else shows how long ago it was read.
See it with your own conversations in mind.
Cockpit is in development. Tell us how your team works today and we will show you where it is headed.